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Terms & Conditions

Thank you for visiting swanseajack.co.uk

By browsing our site or shopping with us, you agree to our terms and conditions set here.

Using this website

You must only use swanseajack.co.uk for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website.

You may use, download and print content on the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:

  • Copy, reproduce, use or otherwise deal with any content on the website;
  • Modify, distribute or re-post any content on the website for any purpose;
  • Use the content of the website for any commercial exploitation whatsoever.

Password / account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Swansea Jack Publishing shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.

Ownership

All rights, including copyright and other intellectual property rights, in and to swanseajack.co.uk are owned by or licensed to Swansea Jack Publishing.

Delivery

Delivery charges and timescales may vary depending on the volume of items, delivery address and unforeseeable disruptions to delivery services.

Delivery will be to the shipping address specified in your order. 

We currently deliver to UK mainland addresses only.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Swansea Jack Publishing shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre.

Payment

We only accept payment in UK Pound Sterling (GBP).

We accept Google Pay and the following cards: Visa / MasterCard / Maestro / American Express.

Returns and cancellations

UK consumers have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or Citizen’s Advice Bureau.

Damaged product returns

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied, then you must note the details of any damage or error in supply on the delivery documentation. If you are unable to view the items on receipt, you must inform us by email within fourteen (14) days.

You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Swansea Jack Publishing will refund any money paid by you when returned to us.

Undamaged product returns

If you want to return products that are not damaged or incorrectly supplied, then you must inform us of this by email within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in good condition in their original packaging at your cost.

On receipt and inspection of the returned product(s), Swansea Jack Publishing will refund any money paid by you (excluding p+p costs) as soon as possible.

Further enquiries

If you have any questions please email or send us a message via our online contact form.

Thank you for visiting swanseajack.co.uk

We try our absolute best to keep all our customers ‘yappy’ and we appreciate your support.